Refund policy

Last updated: October 18, 2026

Returns

Because our products are dietary supplements that are ingested, we cannot accept returns of opened or used products for health and safety reasons.

We accept returns only if your order arrived with damaged packaging (for example a broken bottle, a broken or missing safety seal, or a crushed package). You must contact us within 14 days of delivery.

How to request a return

  1. Email us at verdalynsupport@gmail.com within 14 days of delivery with your order number and clear photos of the damaged packaging and product.
  2. We will review your request and reply within 2 business days with instructions.
  3. If your request is approved, we will send a replacement or refund the price of the damaged item to your original payment method within 5-10 business days.

Non-returnable

  • Products that arrived in undamaged packaging, including opened or used products.
  • Requests made more than 14 days after delivery.
  • Damage caused after delivery.

Cancellations

You can cancel an order free of charge before it has been shipped by emailing us as soon as possible.

Your legal rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact

Verdalyn, operated by Marius Mataitis
Partizanų g. 108, LT-50343 Kaunas, Lithuania
Email: verdalynsupport@gmail.com